Refund & Returns

At, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand your rights and obligations when returning a product.

  1. Reporting Issues or Defects: Any issues or defects with products purchased from must be reported to us via our Contact Us form within 14 days of receiving the product. We encourage customers to provide detailed information about the issue or defect along with supporting evidence such as photographs, if applicable.
  2. Return Procedure: To initiate a return, please contact us through our Contact Us form within 14 days of receiving the product. Our customer service team will guide you through the return process and provide you with a return authorization number (RMA).
  3. Return Eligibility: All products must be returned to Zagosa Distribution, Unit 1 Tithe Farm Stables, Ashby Road, Boundary, Swadlincote, DE11 7BA. Please note that returns sent to any other address will not be accepted. Products must be returned within 30 days of receiving the RMA for return assessment. Returns received after this period may be subject to denial. Returned products must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to deny a return if the product does not meet these criteria.
  4. Return Assessment: Upon receiving the returned product, our team will assess its condition to determine eligibility for a refund. If the product is deemed eligible for a refund, we will process the refund within a reasonable timeframe using the original payment method. If the product is not eligible for a refund, we will notify you of the denial along with the reason for denial.
  5. Refund Approval or Denial: Refunds are subject to approval and may be denied if the product does not meet the return eligibility criteria outlined in this policy. We reserve the right to deny a refund if the product is returned beyond the specified return period or if it is not in its original condition.
  6. Shipping Costs: Shipping costs incurred for returning the product are the responsibility of the customer unless otherwise stated by Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
  7. Contact Us: If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us through our Contact Us form.

By purchasing, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this refund and return policy. reserves the right to update or modify this policy at any time without prior notice.